Terms & Conditions
Warranty - Basic
TERMS AND POLICIES
Payment in full required on all retail orders. Payment must be by Credit Card, money order or certified check. Order taken and paid using credit Cards, Money Orders, personal checks will not be started in production until monies clears our bank. All dealer orders must be paid in full before shipment. There are no dealer discounts except to legitimate motorcycle businesses. Call for dealer requirements.
INVADERWHEELS, LLC takes your privacy as seriously as you do. To help ensure your privacy, we use the most up-to-date technology to keep your personal information as secure as possible. This includes your billing, credit card, and account information; none of this can be read as it is entered into our system. All information collected from you is done over the phone in direct contact with you. We do not collect information via email or over the Internet. We prefer to know whom we are talking to. We do not sell, trade, or otherwise share your personal information, such as name, email address, physical address, phone numbers, buying history, etc. without your permission. Your information stays here, period. You do not have to worry about receiving unsolicited email from other companies or individuals as a result of shopping, entering a contest or an auction from INVADERWHEELS, LLC. If you have any questions regarding our privacy practices, please contact firstname.lastname@example.org
CREDIT CARD PURCHASES:
INVADERWHEELS, LLC accepts VISA, Master Card, American Express, PayPal, and Discover cards as payment in full for orders in the United States. Credit Card Orders can only be shipped to the verifiable billing name and address of the cardholder. Any dealer balance must be paid in full before shipment. We do not accept credit card payments for any orders shipped out of the United States, except Canada. Bank transfers are required for all overseas orders, except APO and FPO addresses. All Credit Card purchases must be on USA banks.
All orders within the Continental U.S. will be shipped Ground unless other arrangements are made prior to shipment. All orders shipped FOB INVADERWHEELS, LLC. Insurance is included in the shipping charge for all US ground shipments. All shipments are the responsibility of the customer once package leaves our address. Damaged shipments will require the customer to contact the carrier for claims.
FOREIGN AND APO-FPO SHIPMENTS:
All foreign shipments must be paid in full including freight. Wheels4chopers does not accept Credit Cards for payment of foreign orders. Contact INVADERWHEELS, LLC for acceptable method of payment. INVADERWHEELS, LLC will not be responsible for custom duties or charges when importing into other countries. All APO-FPO shipments must be paid in full including shipping via U.S. Mail.
RETURNS OR CANCELLATIONS:
No returns will be accepted without prior authorization by calling or writing INVADERWHEELS, LLC to request a RMA number. Parts will only be considered for return when the request is made within 5 days from the date of product receipt by customer. Due to the very nature of “Custom Made Wheels” a 25% cancellation fee plus cost of all custom order parts and advance payment to vendors for manufacturing will be charged on all orders. INVADERWHEELS, LLC reserves the right to refuse to issue an RMA at our discretion. No returns are allowed for any of the following conditions: Tire has been mounted; wheel balance weights installed; any modifications; wheels returned after 5 days of receipt; terms and conditions acceptance tag has been removed from the wheel. Checking the runout of the wheel is the responsibility of the customer and must be accomplished within 5 days of receipt or wheel. It is not necessary to remove terms and conditions acceptance tag to check wheel runout.
In the event a customer has unclaimed wheels and a deposit has been made on these wheels, INVADERWHEELS, LLC will hold these wheels for 30 days. At the end of 30 days, any monies held by invaderwheels, LLC will be refunded to the customer less the standard cancellation or restocking fee of 25%. During this thirty day period, INVADERWHEELS LLC will attempt to contact the customer at their last known address on file via phone or email. Should no phone or email be available, then by certified mail. Refunds will be sent to the last known address by certified mail or made to the credit card on file in customer record.
ALL RETURNED PARTS MUST BE PACKAGED CORRECTLY AND RETURNED IN ORIGINAL PACKAGING. THE CUSTOMER WILL BE RESPONSIBLE FOR MERCHANDISE DAMAGED IN SHIPPING DUE TO INADEQUATE PACKAGING. INVADERWHEELS, LLC will not be responsible for any overseas shipping. Return Shipping Insurance is the responsibility of the customer.
PRICES AND DESIGNS:
ALL PRICES AND DESIGNS ARE SUBJECT TO CHANGE WITHOUT NOTICE.
INVADERWHEELS, LLC is the manufacturer of the majority of its products. Due to the very nature of designing and manufacturing custom products, and dealing with various suppliers, world conditions, political atmosphere and sometimes just a few down right nasty folks, INVADERWHEELS, LLC, can give an estimated shipping date, however, we cannot guarantee exact delivery for any custom ordered product. Normal delivery time for custom orders is 60 working days. Some wheel orders may take longer due to outside part sources or vendor services required. We have no control over outside vendor processing delivery times
All designs and wheel names are copyright and trademarked by W.S. McLeod, all rights reserved, worldwide. US Title 18 Chapter 90 applies.
Motorcycles can be dangerous if not properly ridden and maintained. INVADERWHEELS, LLC has no control over the usage of its components. INVADERWHEELS, LLC expects the dealer and dealer's customers to exercise good judgment in proper selection, installation, use, and maintenance of any components. All installations must be made by a qualified motorcycle wheel mechanic to maintain warranty. INVADERWHEELS, LLC assumes no responsibility for damage or injury of any kind, because of improper installation or misuse in any way by any person.
INVADERWHEELS, LLC warrants to the original retail purchaser that Custom Motorcycle Wheels manufactured by INVADERWHEELS, LLC will be free from structural defects, material, and workmanship defects, if used under normal and intended use for a period of one year from the time customer receives their product, on all street legal wheels manufactured after November 1, 2007, as evidenced by invoice or bill of sale, except that any such warranty shall be for a period of (5) calendar days with respect to any claim that the wheel is out of round. Refer to your motorcycle manufacturer factory specifications for wheel runout tolerances. If you have any questions about wheel runout tolerances, call or write INVADERWHEELS, LLC. INVADERWHEELS, LLC’s sole and exclusive obligation under this warranty shall be to repair or replace at INVADERWHEELS, LLC’s sole discretion without charge, any INVADERWHEELS, LLC product which is authorized for returned (freight prepaid) and which, after INVADERWHEELS, LLC examination, shows that said product has failed in normal use and service due to defects in material and/or workmanship. INVADERWHEELS, LLC will not be responsible for any damage or loss caused by delays, failure, or any consequential damage arising from any cause whatsoever, nor for labor, transportation, or any other charges incurred in the delay, replacement or repair of a defective part.
LIMITATIONS OF WARRANTY
All warranties are nontransferable, and are limited to or through the ORIGINAL RETAIL PURCHASER of the product(s) ONLY. “Date of invoice” for any INVADERWHEELS, LLC warranty refers the date on which the product(s) was purchased from INVADERWHEELS, LLC, regardless of whether the product(s) was purchased by a retail user, or a dealer or wholesaler. Under no circumstance will any warranty expiration date be extended, unless agreed to by INVADERWHEELS, LLC in writing. Repair or replacement of the product by INVADERWHEELS, LLC is your sole and exclusive remedy. We are not responsible for incidental or consequential damages. Implied warranties, including those of fitness for a particular purpose and merchantability, are limited in duration to the one (1) year term of this express warranty. There are no express or implied warranties beyond those set forth in this document. INVADERWHEELS, LLC reserves the right to investigate all warranty claims.
The Warranty is Void when:
The wheels have been damaged in transit or misuse, accident or negligence, or have been repaired or altered by other than INVADERWHEELS, LLC.
Wheels used on applications other than the wheel's specified use or that have been used in racing, competition, exhibition of speed, reckless driving, burnouts, or commission of a crime.
Wheels that have been installed not using the correct mounting accessories or procedures, or where the finish; or rim trueness has been damaged during tire mounting; or by balancing with the use of clip-on or tape on weights; or enlarging the original valve stem hole which will damage the chrome and may cause rusting or cracking to develop.
Wheels that have the finish damaged due to foreign object damage, neglect, corrosion, evidence of rusting, inclement weather, powder coating coverage, chemicals, or improper tire or wheel installation and care.
Authorized returns without original invoice or sales receipt is not available for verification, or upon transfer of ownership, loaned, rented, or leased of any products by the original retail purchaser. Wheels are sold as custom wheels and are not to be used on other than for the original purchased application.
Warranty is not transferable due to the fact that wheels are designed and sold for a specific application and installation.
NOTE: Customer assumes liability for the use of spacers or wheel adaptors, and user or installer assumes all responsibility and liability for improper or faulty installation.
LIMITED CHROME WARRANTY
INVADERWHEELS, LLC chrome products have a one year limited warranty from the INVADERWHEELS, LLC date of invoice. The condition and appearance of chrome plating is largely dependent on user care and maintenance. Products should be maintained properly by cleaning with mild soap and water and waxing with a high quality carnauba wax. Small flaws and/or marks do not constitute a flawed product. Corrosion defects due to salt spray in beach or snow areas, corrosive chemicals, improper care or cleaning are NOT COVERED by warranty. NO wheel will be accepted for return unless a proper Return Authorization Number (RAN) is obtained from INVADERWHEELS, LLC. Wheels must be returned to INVADERWHEELS, LLC for inspection for determination of repair or replacement only. No replacement will be shipped prior to receipt of the return for inspection and determination of qualification of warranty.
WARNING.....In the event we fabricate a wheel for a customer, based on THEIR requirements for design, material, or finish, the customer shall assume ALL responsibility
for reliability and safety of their design. INVADERWHEELS, LLC SHALL NOT ASSUME ANY LIABILITY FOR THEIR PRODUCT DESIGN OR FAILURE.
This is a Limited Warranty. Therefore no warranties or representations, expressed or implied, including any implied warranty of merchantability or fitness for particular purpose, which extend beyond the descriptions and limitations of the face hereof and none shall be implied by law. INVADERWHEELS, LLC neither assumes nor authorizes any dealer, representative or other person or entity to assume for it any obligation or liability in connection with INVADERWHEELS, LLC products uses or applications. INVADERWHEELS further reserves the right to make changes or improvements in design, materials or specifications or make product changes without incurring any obligation to replace, change or improve products manufactured prior hereto.
This Warranty does not limit rights, which may be available under individual State Warranty laws.
IMPORTANT: All Warranty returns that are reviewed by INVADERWHEELS, LLC Warranty Return Department and found not to be subject to warranty coverage, will be returned to the sender, without repair or replacement, at the sender's expense.
INVADERWHEELS, LLC reserves the right to change or correct price sheet errors without notice.
As a condition precedent to any INVADERWHEELS, LLC warranty, the party to any warranty claim waives any right to a jury trial, and agrees that for purposes of jurisdiction and venue, the transaction between INVADERWHEELS, LLC and buyer occurred in Hilliard, Franklin County, Ohio, and buyer agrees that all disputes, claims or controversies of any kind or nature that my arise between buyer and INVADERWHEELS, LLC shall be brought in the state or federal courts in Hilliard, Franklin County, Ohio, with the appropriate jurisdiction over the dispute.
BY REMOVING THE ACCCEPTANCE TAG ON THE WHEEL, I HAVE AGREED AND ACCEPTEDTO THE TERMS AND CONDITIONS ABOVE.
Now that all the legal Mumbo-Jumbo is out of the way, Install your wheel, ride safe and have fun.
4738 Midlane Drive
Hilliard Ohio 43026
BASIC TECHNICAL INFORMATION - This is by no means everything. We can't cover everything here. So ... please call for any additional information you may need.
These wheels are not prepared for chrome as delivered. They are in a raw state and need to be prepared before painting. Powder coating is not recommended and may void your warranty. Call before deciding on applying this process. Bearing bores are normally .001" - .003" diameter oversize for a slip fit and to accommodate after finishing problems installation problems. Use Loctite635 in any case for proper fit and bond. It is recommended that the customer sand the bores before installing any bearings and internal preload. Should you over sand or grind the bores, you can use a spring center punch to "rough up" the bore before installing the bearings. When installing bearings, it is recommended that you use LocTite 635 bearing retainer to fill any voids in the bore. The bearing retainer will fill bores that are up to .007" oversize. Read the LocTite instructions before installation and observe the proper "set" time for the LocTite 635. We also measure and fabricate the preload for these wheels. We do not stock an inventory of preloads and hope they work. Each preload is machined to "match" the wheel you order. The spacer included with your RAW wheel is marked with a number that corresponds to the wheel number. The wheel number can be found on the flange or near the valve hole inside the tire rim. Make sure you install the correct internal spacer with the correct wheel number when you order more than one wheel. Installing the wrong internal preload is a big no-no. Serious damage to your wheel or motorcycle and serious bodily injury may result.
VALVE STEM HOLES (RAW)
When you order our wheel we will normally ask whether or not you know the size of the valve stem hole. If you do not, we will drill a pilot hole 5/16” in diameter in the center of the drop center of the rim. We will do this because we do not know if you will be installing a tubeless or tube type tire and the valve stem will vary in size. Should we pre-drill the hole for a tubeless valve stem, this pre-drilled hole will be to large for a tube type tire inner tube. The stainless stem valve stem we provide is for a tubeless tire and the hole you will need to drill is 7/16” diameter. The 5/16” diameter hole may cover a wide range of inner tube tires.
We control the bearing and preload installation. No need to worry about making the correct preload or whether or not the bearings were installed properly. No "end play" settings are required.
WARNING - VALVE STEM HOLES – CHROMED - WARNING
Basically the same as RAW wheels, except we will make sure that you have made this decision before chroming on which tire you will mount. Drilling a hole “after” chroming will be your responsibility. Any peeling or chipping of the Valve Stem Hole will not be covered under the warranty should you change your mind.
The customer is responsible for all wheel external spacing. NO EXCEPTIONS.
POWER WEDGE ™
Invader wheels have added the Power Wedge to its line of non-OEM wheels.
This feature is REQUIRED on all rear wheels in 5 spoke configuration for all rims wider than 3.50" The Power Wedge(tm) adds superior strength to all RIGID FRAME and high torque motor bikes. Should you desire your wheels without the Power Wedge’s for show purposes, you must sign a waiver. NO EXCEPTIONS.
Installation of tires on Invader Wheels using automated, pneumatic, or hydraulic tire changers may cause wheel damage to the spokes at the hub weld junction in the radial and/or axial direction. This may happen on all motorcycle wheels. Use caution when applying pressure when breaking a tire bead or installing a tire. Make sure the wheel rim and hub are both supported before applying pressure to the tire and rim before removal or installation. Broken, scratched, dinged, abused, bent, or cracked wheels due to excess pressure, twisting, or any other physical force during these installation processes shall void the warranty.
Have questions or need additional technical information? Just give us a call.
Updated: January 1, 2012